Microsoft Dynamics 365 CRM Solutions Architect

Overview

As a Microsoft Dynamics 365 CRM Solutions Architect, you will own the design authority for the global Dynamics CRM platform, guiding architecture across CRM, Marketing, Portal, and integrations. You collaborate with stakeholders to refine the solution and ensure best-practice delivery. You’ll lead concept, design, and high-quality implementation while staying current with Dynamics changes. This role offers impact at scale across 30+ sites and cross-functional teams.

Responsibilities

• Define and govern the architecture and design of the Dynamics CRM solution globally
• Lead conceptual design and delivery of high-quality solutions across CRM, Marketing, Portal and integrations
• Serve as interface between business, Product Owner and technical teams to embed solutions
• Ensure Microsoft Dynamics best practices and supported configurations/customisations
• Develop proofs of concepts using JScript, C#, PowerApps and Microsoft technologies
• Update and communicate architectural documents (high/low level) for approval
• Identify risks and mitigation strategies for the platform
• Facilitate discovery workshops and value-based use case demonstrations
• Provide technical design support to Global Applications team
• Maintain up-to-date knowledge of Dynamics and related technologies
• Support global delivery with remote teams and DevOps practices

Key requirements

• 7+ years in a Solution Architect role
• 7+ years Dynamics CRM configuration/customisation
• Experience across CRM, Marketing, Customer Service, Portal
• TOGAF or equivalent and related certifications
• MS Dynamics CRM Certifications and other Microsoft certifications
• Development tools experience (Visual Studio)
• Excellent interpersonal skills
• English as primary language
• Experience in education sector and DevOps
• Experience in global delivery environments and remote teams

• excellent interpersonal skills
• stakeholder management
• communication and collaboration
• Microsoft Dynamics CRM (CRM, Marketing, Customer Service, Portal)
• JScript
• C#

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