Salesforce CRM/nCino Core Banking Platform Lead

Overview

In this role you lead the design, configuration and optimization of Salesforce CRM and the nCino core banking platform for a London-based bank. You will manage a global development team to deliver scalable solutions aligning with stakeholder needs and regulatory requirements. The position blends hands-on platform work with mentoring, governance and continuous improvement across CRM and banking processes. This is a high-impact role shaping core banking capabilities within a delivery-focused, hybrid work environment.

Pay / Benefits

• hybrid working arrangement (3 days in London)
• salary range 80K-90K
• permanent full-time role
• London-based scope
• collaboration with global teams

Responsibilities

• Lead design, configuration and optimization of Salesforce CRM and nCino core banking platform
• Manage product backlog and coordinate with technical teams for enhancements, integrations and releases
• Gather requirements, oversee implementation and testing, ensure data quality and compliance
• Provide guidance and training to users; collaborate with sales and relationship teams to improve customer journeys
• Act as onshore escalation point for delivery issues and blockers
• Break down high-level designs into actionable development tasks
• Ensure onshore development follows best practices and coding standards
• Conduct code reviews and provide technical guidance
• Work closely with stakeholders as the onshore interface for business analysts, product owners, and QA teams
• Participate in requirement walkthroughs, sprint planning and demos
• Coordinate with offshore teams for requirements, timelines and quality
• Manage and coordinate development environments; support deployment planning with offshore team and release managers
• Promote Agile/Scrum practices and continuous improvement
• Ensure thorough unit testing and documentation; support integration testing and UAT with offshore QA resources
• Office presence: 3 days per week in the City of London

Key requirements

• CRM skills with hands-on Salesforce experience and knowledge of nCino or similar core banking platforms
• Advanced analytical skills to interpret business requirements and design process and system solutions
• Excellent communication for stakeholder engagement, requirements documentation, presenting solutions and change management
• Proven project management experience in planning, prioritizing and delivering platform enhancements and integrations
• Experience in banking or financial services, especially lending/core banking operations (desirable)
• Familiarity with Agile delivery, system integration concepts (APIs, data flows), and testing best practices
• Bachelor’s degree in information systems, computer science, business, or related field, or equivalent professional experience
• Salesforce and/or nCino certifications are advantageous

• strong communication
• stakeholder management
• leadership and team coordination
• Salesforce
• nCino
• core banking platforms

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