Vice President, Production Services Application Support

Overview

In this role, you lead production services for FX platforms, focusing on stability, governance, and cross-region execution. You’ll drive incidents, problem, and change management while advancing an automation-first approach with AI and observability. You’ll partner with engineering and business teams to remove systemic issues, uplift platform resilience, and deliver high-quality service. This leadership position shapes global operations and talent development in a fast-moving, data-driven environment.

Pay / Benefits

• competitive compensation
• benefits and wellbeing programs
• flexible global resources and tools
• focus on health and resilience
• generous paid leaves including volunteer time
• equal opportunity employer – diverse and inclusive

Responsibilities

• Strengthen incident, problem, change, and escalation management to reduce repeat issues and operational risk
• Drive initiatives to completion with ownership, urgency, and quality
• Champion automation-first mindset using AI, observability, and tooling to reduce manual effort
• Identify systemic issues and drive sustainable remediation via process simplification and platform improvements
• Provide leadership across FX platforms with understanding of front-to-back trade flows and market structure
• Build trusted relationships with business, engineering, and operations stakeholders through clear communication and governance
• Lead a high-performing global production services organization with talent development and cross-regional execution
• Drive improvements in availability, resiliency, SLA performance, and time-to-restore for critical platforms

Key requirements

• Bachelor’s degree in computer science or related discipline, or equivalent experience; advanced degree a plus
• Experience in global production services or application support for mission-critical platforms across multiple regions (follow-the-sun)
• Proven track record in incident, problem, and change management with measurable stability improvements
• Automation-first mindset with experience in tooling, observability, and process automation
• Deep technical/operational experience across production environments (monitoring, observability, resiliency, cloud, middleware, infrastructure)
• Experience supporting FX or capital markets platforms with understanding of trading flows and execution services
• Ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks
• Strong collaboration and communication skills across business, operations, and engineering teams
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms (Kafka and MQ); programming/scripting languages such as Java and Python

• collaboration
• communication
• leadership
• monitoring and observability
• resiliency and incident response
• cloud and infrastructure

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