Responsibilities
- The Executive Support Product Alignment Lead is a globally scoped role that provides high-impact executive support to the Chief Operating Officer (COO) within a Product while serving as the operational leader for Executive Assistants across the Product
- This role is both strategic and operational in nature. The ES Product Alignment Lead ensures seamless executive support, drives consistency in how Product leadership is enabled, and operationalises the Product Alignment Model to strengthen collaboration, clarity, and efficiency across global Product teams
- Acting as a trusted partner to senior leaders, the ES Product Alignment Lead plays a critical role in shaping how the Product organisation operates at scale
- Provide comprehensive, proactive executive support to the Product COO, including complex calendar management, expense management, global travel coordination, meeting preparation, follow-ups, and communications
- Act as a trusted partner to Product leadership, anticipating needs, identifying risks, and resolving issues before partner concern
- Support key Product leadership forums, offsites and planning cycles
- Manage sensitive and highly confidential information with discretion and sound judgment
- Provide functional direction to Product Executive Assistants globally, fostering a high-performing, connected EA community
- Establish clear operating rhythms, standards, and guidelines for executive support across the Product team
- Coach, mentor, and develop EAs, supporting capability building, career progression, and succession planning
- Serve as the primary partner concern point for EA-related challenges within the Product organisation
- Find opportunities to streamline processes, improve workflows, and enhance collaboration across their global Product team
- Track and manage key operational cadences, dependencies, and cross-product initiatives
- Operationalise and embed the Product Aligned Executive Support Model, ensuring consistent ways of working within a Product, regions, and leadership teams
Qualifications
Career Stage: Senior AssociateProven capability in operationalising frameworks, models, or ways of working across large, distributed teamsStrong leadership and influence skills, with experience leading through ambiguityExcellent written and verbal communication skillsAdvanced customer management and relationship-building capabilitiesAbility to think strategically while delivering with precision and attention to detailExceptional executive support and organisational skills, with the ability to manage high complexity in fast-paced, global environmentsStrong problem-solving and decision-making skills, with sound judgment and discretionSignificant experience in senior executive assistant or operational leadership roles supporting C-suite or equivalent senior leadersDemonstrated experience working in global, matrixed organisationsExperience partnering closely with Strategy, Operations, or Transformation teamsProven experience leading, coordinating, or mentoring Executive Assistants or operational teams at scaleUnderstanding of the product organisationExperience of driving operational improvements, standardisation, and alignment across teams
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