Service Quality Specialist

Overview

You will support the implementation, maintenance, and continuous improvement of the Quality Management System across functions, ensuring compliance with company, customer, and regulatory requirements while driving operational excellence. You will work with Operations, Projects, Engineering, Supply Chain, and Quality teams to strengthen quality performance globally. The role focuses on audits, supplier quality, corrective actions, lessons learned, and quality planning to enable continuous improvement. You will influence cross-functional teams and uphold high standards of quality, compliance, and performance in a dynamic, international environment.

Responsibilities

• Coordinate and support the Global Audit Programme across regions
• Plan and conduct internal audits for policy, procedure, and quality standard compliance
• Support supplier and vendor audits with follow-up on corrective actions
• Contribute to QMS development aligned with ISO 9001, API Q2, and regulatory needs
• Assist in Service Delivery Plans with stakeholders
• Lead quality event investigations and root-cause analysis, implement corrective actions and effectiveness reviews
• Facilitate lessons learned from projects, audits, incidents, and improvements
• Analyze quality data, audit trends, NCRs, and effectiveness to identify improvements
• Provide quality KPI data and assist monthly performance reporting
• Support tendering and contract reviews for quality requirements and risks
• Review PQPs and ITPs for contractual and regulatory compliance
• Review MRBs for quality conformance
• Collaborate with engineering, operations, service delivery, projects, and supply chain to embed quality in project execution
• Maintain the Quality Action Tracker and ensure timely closure of actions
• Champion a culture of quality and continuous improvement through coaching and stakeholder engagement

Key requirements

• Quality Assurance/Control/Management or Engineering background in oil and gas
• Experience conducting internal and supplier audits in ISO 9001 environments
• Strong knowledge of QMS, CAPA, root cause analysis, and improvement methodologies
• Experience managing action tracking systems and driving actions to closure
• Strong analytical, communication, and stakeholder management skills
• Proficiency in SharePoint, QMS, and reporting tools

• Stakeholder management
• Strong communication
• Coaching and mentoring
• ISO 9001 and API Q2 knowledge
• Quality Management Systems (QMS) proficiency
• Root cause analysis methodologies

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