Company: Salesforce
Location: London
Job Description:
Overview
As a Customer Success Manager within Signature Success, you partner with a focused set of high-profile customers to maximize value from Salesforce. You’ll align customer outcomes with Salesforce capabilities, guiding adoption and proactive services across the platform. You act as a trusted advisor, translating business needs into technical solutions and coordinating cross-functional teams to ensure renewal and expansion. This role combines strategic relationship management with hands-on technical understanding to drive customer success during peak events and releases. Join a team shaping AI-driven workforce transformation and delivering measurable customer impact.
Responsibilities
- Own accountability for delivering Signature deliverables, experience, renewal, and expansion for assigned accounts
- Cultivate relationships with IT and business executives and decision-makers within customer organizations
- Guide customers to achieve business goals on the Salesforce platform through coordinated services and proactive guidance
- Advise on feature adoption aligned with Salesforce releases and identify risks to implementation
- Communicate value of Signature Success and ensure internal alignment among collaborators
- Act as advocate during triage and resolution of high-severity incidents
- Conduct quarterly reviews, identify trends, and propose tailored release recommendations to improve stability and performance
- Build strong cross-functional relationships with Sales, Engineering, and Product Management to drive success and revenue opportunities
- Availability for after-hours or weekend support as needed
- Adapt to evolving Salesforce needs and roles
Key requirements
- 8+ years of relevant experience in Technical Customer Success, SaaS, technology consulting or related leadership roles
- Excellent English communication and presentation skills with ability to influence at executive levels
- Ability to translate technical concepts into business terms and map requirements to features
- Knowledge of software development processes and design methodologies
- Experience leading cross-functional teams to resolve customer needs or projects
- Industry knowledge in Financial/Regulated/HLS sectors
- Familiarity with Sales Cloud and Service Cloud capabilities (pipeline, forecasting, case management, omni-channel)
- Experience guiding customers through adoption, optimization, and expansion of Sales/Service
- exceptional communication
- professionalism
- relationship-building
- Sales Cloud
- Service Cloud
- CRM platforms
…
Posted: October 1st, 2026