ServiceNow Product & Operations Lead

John Lewis Partnership is seeking a Product and Operations Lead – ServiceNow to drive the development and ongoing operation of the ServiceNow environment, supporting ITSM and CMDB. You will define a multi-year roadmap and partner with offshore teams to deliver platform capabilities and process improvements.

You will champion the platform across the business, drive automation and integrations, and ensure stakeholder engagement at senior levels while maintaining a focus on delivering measurable

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