Hostel Services Manager

Are you a dynamic leader with a passion for social care? Are you committed to making a tangible difference in people’s lives? Join a not-for-profit housing association dedicated to providing affordable housing and proactive support to it’s residents.

As a Hostel Services Manager, you’ll play a pivotal role in empowering individuals to achieve their best potential and transition smoothly into independent living.

Key duties and responsibilities

• Oversee the management of secure, safe, and supported accommodation provided by Team Leaders and Support Coaches.
• Line manage and develop Hostel Services Team Leaders, Hostel Coordinator, and specialist tendered services.
• Ensure support and supervision delivered by the team follows best practices and addresses learning and development needs.
• Evaluate operational practices to drive continuous improvement and security.
• Identify opportunities for operational innovation and service improvements.
• Monitor and manage key performance indicators, including void levels, rent collection, and arrears.
• Ensure safeguarding issues are addressed in accordance with the Safeguarding policy.
• Liaise with external agencies, local authorities, and partners to achieve high levels of customer satisfaction.
• Keep up to date with legislation affecting the service and ensure compliance.

The ideal person for this Hostel Services Manager will need these Skills and experience

• Strong management experience in social care.
• Experience in developing services to maximise potential and working with vulnerable people.
• Knowledge of welfare rights, welfare benefits, and social issues such as homelessness.
• Proven experience in line-managing high-performing teams.
• Developed emotional intelligence, leadership skills, and psychological insight.
• Excellent communication, mediation, and conflict resolution skills.
• Full clean UK driving licence and access to own car for work.

Here’s the good bit

• This role offers a competitive salary of £40,000 per annum
• Flexible working hours across multiple sites in Luton.
• Enhanced Annual leave entitlement
• Option to buy more annual leave

Plus many more!

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