Remote Complaints Team Leader – Customer Excellence

Vodafone Group Plc is seeking a Business Complaints Team Leader for a remote, homebased role in the UK. You will lead a team of Complaint Managers, drive efficient complaint handling, ensure compliance, and partner with senior stakeholders to deliver an outstanding customer experience.

You will coach and develop staff, monitor key metrics, and use data to identify trends and root causes, implementing practical improvements to reduce backlogs and improve resolution times while protecting

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