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Administrative / Clerical / Secretarial inc PA
Sector:
Local Councils
Business Unit:
Children’s Services
Job Introduction
Senior Business Support Officer
Children and Young People Directorate Dudley Metropolitan Borough Council
Are you an experienced administrator with excellent organisational skills and a passion for delivering high-quality support services ?
We have an exciting opportunity for a motivated and highly organised Senior Business Support Officerto join our Children and Young People Directorate . This role is integral to ensuring the smooth operation of key services, providing comprehensive business support , and helping to deliver positive outcomes for children, young people and families across Dudley .
About the Role
As a Senior Business Support Officer, you will work with a good degree of autonomy and be responsible for a range of administrative and support functions . You will play a key role in supporting statutory processes, managing financial administration, maintaining accurate records and ensuring excellent customer service standards are delivered .
Your responsibilities will include:
- Organising and attending Stage 2 appeal meetings and producing accurate minutes.
- Communicating outcomes of appeals to parents and carers.
- Processing invoices, payments, purchase orders and budget-related administration.
- Supporting the management of incoming calls, emails and enquiries.
- Arranging meetings, events, venues and equipment.
- Maintaining and updating information across key systems.
- Supporting colleagues across the service with general business support functions.
- Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.
About You
We are looking for someone who:
- Has substantial office administration experience, including operating and developing administrative systems.
- Has experience of minute taking and producing accurate records of meetings.
- Holds an NVQ Level 3 qualification in Office Management (or equivalent), or can demonstrate an equivalent level of knowledge and experience.
- Has excellent communication and customer service skills.
- Is confident using a wide range of ICT systems and digital solutions.
- Demonstrates strong organisational, literacy, numeracy and keyboard skills.
- Is committed to equality, diversity, inclusion and providing excellent public services.
What We Offer
At Dudley Council, you’ll be joining an organisation committed to being:
A community-focused, financially resilient, collaborative and sustainable council delivering the services required to support and meet the essential needs of residents, businesses and the local economy.
We offer:
- Flexible and supportive working arrangements.
- Learning and development opportunities.
- Generous annual leave entitlement.
- Access to employee wellbeing support.
- The opportunity to make a meaningful difference to local children, young people and families.
Additional Information
- The successful candidate will be required to work onsite a minimum of three days per week.
Workplace Attendance: Working in the office 3+ days a week (pro-rata)
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
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