Customer Operations Specialist – Forecasting & Support

Royal Mail Group is seeking a Specialist Customer Operations Support to be the primary contact for incoming calls and emails about customer collection bookings, amendments and service issues. The role requires supporting forecast analysis and collaborating with multiple internal teams to ensure accurate collections and timely updates.

The position is full time, permanent, based at Yorkshire Parcel Hub in Wakefield, with 37 hours per week and potential evenings/weekends coverage.

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