Application Management Services (AMS) Lead

Overview

In this senior, client-facing role, you shape and secure AMS engagements for UK public sector clients, bridging pre-sales, solution design, transition, and delivery governance. You will lead and assure delivery across AMS contracts, working with cross-functional teams and stakeholders from CxO to engineers. You’ll craft solutions that meet public sector standards, data protection and compliance while driving value for clients. This is a high-impact position within the Global Apps & BPS practice, offering ownership of the AMS lifecycle from opportunity to delivery.

Pay / Benefits

• tailored benefits
• Learning and Development opportunities
• flexible work options

Responsibilities

• Act as AMS subject matter expert for public sector opportunities
• Qualify opportunities with sales and account teams
• Lead responses to RFIs, RFPs, ITTs and bid reviews
• Design AMS solutions including service scope, operating model, tooling, security and compliance
• Develop cost models, estimates and pricing aligned to targets
• Present solutions to clients and support commercial negotiations
• Mobilise and transition new AMS engagements
• Define service governance, SLAs, KPIs and reporting
• Establish ITIL-aligned service management processes
• Ensure operating models meet data protection, security and compliance
• Provide ongoing delivery assurance across AMS engagements
• Chair or support client service governance forums
• Escalate and manage service, commercial or delivery risks
• Support resource planning and mobilisation for AMS engagements
• Identify skills gaps and contribute to reusable assets and best practices

Key requirements

• Significant experience in AMS/Managed Services roles
• Extensive experience with UK public sector clients
• Holding or Eligible for UK Security Clearance (SC)
• Strong understanding of public sector procurement processes (RFI, RFP, ITT)
• Experience in AMS solutioning and estimation
• Pre-sales support and bid leadership
• Service transition and mobilisation
• Delivery governance and assurance
• Ability to engage stakeholders from CxO to L2/L3 engineers
• ITIL-based service management knowledge
• Excellent written and verbal communication, including senior client presentations
• Strong commercial awareness and negotiation skills

• Stakeholder management
• Adaptable communication style
• Negotiation and influencing
• ITIL-based service management
• ServiceNow (mentioned)
• ERP platforms (SAP, Oracle)

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