Customer Development Manager – Food

Overview

As Customer Development Manager, you will lead direct commercial sales while building long-term partnerships in the Bakery & Nutrition markets. You will actively pursue new business opportunities, align solutions from our broad portfolio to customer challenges, and work closely with cross-functional teams to fuel growth. You will translate customer insights into action, support product development feedback, and help drive innovation in bakery and nutrition products. This role offers a chance to shape strategic relationships and contribute to market-driven growth at Caldic.

Pay / Benefits

• salary aligned with experience
• annual bonus and capital-forming benefits
• 25 days holiday plus bank holidays
• option to work from home on Fridays
• pension with employer contribution
• wellbeing support via EAP

Responsibilities

• Build and maintain strong relationships with existing customers
• Identify and pursue new business opportunities within the Bakery & Nutrition customers
• Meet & exceed sales targets focused on material margin
• Develop a deep understanding of our product portfolio to offer solutions
• Gather market feedback and collaborate with Product Management and team members
• Utilize CRM tools to track customer interactions and manage opportunity pipeline
• Prepare and deliver sales plans to support territory growth
• Act as liaison between Caldic Ingredients and clients, ensuring customer satisfaction
• Attend supplier training to maintain product knowledge
• Attend sales meetings to present and collaborate with team members

Key requirements

• Entrepreneurial mindset and proactive approach
• Strong communication and confident presentation skills
• Enjoy solving problems and embracing change and innovation
• Enterprising, enthusiastic, and energetic personality
• Detail-oriented with structured reporting
• Ability to build lasting relationships with customers, suppliers, and colleagues
• Strong negotiating skills and proven relationship-building ability
• Market-oriented with understanding of industry dynamics
• Networking skills and ability to develop new business opportunities
• Resilience and persistence to pursue long-term goals
• Strong analytical abilities and structured problem-solving

• entrepreneurial mindset
• strong communicator
• problem solving
• strong negotiation skills
• market analysis
• CRM tools usage

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