Join Moorfields Eye Hospital NHS Foundation Trust At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We’re also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world‑class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state‑of‑the‑art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
- To provide an effective and professional meet and greet service to Moorfields patients attending Duke Elder Ward
- Collect relevant administrative details required for patients’ admissions and enter this information into PAS
- To ensure all patients are met, greeted, attended, booked and managed on the appropriate IT systems
- To ensure telephone enquiries to the ward are answered and dealt with promptly and efficiently
Main duties of the job
- To admit and discharge patients on the system
- To ensure accurate collection and input of patient details on PAS / OpenEyes
- To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability
- To ensure that every patient has a pre‑assessment and postoperative appointment. Be responsible for booking pre‑assessment and postoperative appointments
- Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post‑operative appointments are booked appropriately
- Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked
- Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences
- Any telephone and face‑to‑face enquiries will be dealt with efficiently and with understanding and action taken as appropriate
- Able to communicate well with patients and their relatives, as well as a wide range of multi‑professional staff, internal and external to the Trust
- A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously
- To ensure National and Trust performance targets are met with regards to all inpatient services
Working for our organisation
At Moorfields, we invest in you—your growth, your wellbeing, your future.
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
- Competitive salary (including high‑cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career‑long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
Please note that we reserve the right to close this vacancy early should we receive a sufficient number of strong applications.
Required
The post holder will be a member of the Elective Care Administration team reporting to the Elective Care Manager. You will be required to work closely with:
- Elective Care Administration Team
- Consultant surgeons and their teams
- Lead nurses
- Pre‑assessment staff
- Theatres
- Medical secretaries
- Clinical coding department
- IT department
- Medical Records
- Other ward administrators across the division/trust
- Any other external agencies
- Other operational management colleagues
To ensure National and Trust performance targets are met with regards to all inpatient services.
To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability.
Ensure that pre op and pre‑assessment notes are collated and prepared at least two weeks in advance matching capacity to available resources through liaison with nursing and clinical staff, including extra sessions as required.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post–operative appointments are booked appropriately.
Dates should always be offered within the
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