IT Service Desk Manager — West London, Iconic Venue

Iconic Sporting Venue in West London is seeking an IT Service Desk Manager to lead a 5-person support team across 1st, 2nd, and 3rd line functions. You will own the service desk end-to-end, including ticket management, SLAs, and quality assurance, while driving accountability and a culture of ownership.

You will collaborate on Microsoft licensing, contracts, and IT policies, ensuring strong governance. The role requires a visible presence, especially in the first 3–6 months, and supports 8 event

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