Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant / Project Manager – Service Delivery (COO Function) – Outside IR35 within one of our clients. All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to app.gigged.a i and create a free talent profile and apply to the role directly
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager.In order to send a proposal please follow the below stepshead to and create a free talent profileonce signed in, follow this link to the project –you will now see a ‘submit proposal’ buttonplease fill this in (intro, relevant experience, and attach CV to this)Start Date: ASAPDuration: Estimated 4–6 monthsLocation: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays)IR35 Status: Outside IR35Day Rate: £550-650 per day
Who the Person Will Work WithReporting to the Transformation Lead, who is leading the transformation, and working closely with the PMOSupporting key business owners – in particular the Chief Operating Officer (COO) and their team – in detailed design and implementationObjective of the RoleSupport key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation.Background RequiredExperience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following:Owned or transformed service deliveryITIL process design and implementationWorked as a hands-on project manager or consultant in service deliveryCOO ScopeThe COO’s scope encompasses:Service DeskService Delivery ManagementClient ReportingService Excellence / Process ImprovementTransition, Transformation and Client Adoption (for new clients)Project Management (with existing clients)Scope of the WorkThe scope of the work will include aspects such as:Identification of issues and opportunities, together with implementing themDefinition and execution of ITIL processesEstablishment of sustainable, best-practice processes and practices across the COO’s scopeDetailed design and xwwtmva execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practiceDefinition and execution of key metrics / reportingIdentification and implementation of AI opportunitiesSupport as required for CTO and CIO functionsQualities RequiredHands-onAble to adapt to the evolving needs of this rapidly growing clientAn ally to support the COO and their team — without doing all the work for them, as they need to own the changeBuilds positive relationships with various stakeholders, working to create momentum, consensus and ownershipDelivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environmentRemote working/work at home options are available for this role….