Strategic Service Charge Lead for Housing

Birmingham City Council is seeking a Service Change Manager (Permanent) to oversee housing service charges across tenanted and leasehold properties. The role blends strategic leadership with hands-on control of calculations, estimates and final accounts to maximise HRA income and ensure legislative compliance.

You will lead the Service Charge Team, collaborate with residents and cross‑Council colleagues, and drive process improvements while maintaining transparent, policy-aligned charges.

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