Hybrid Strategic Accounts Customer Success Specialist

Taylor & Francis, an Informa business, seeks a Customer Service Specialist to own customer queries across channels, manage strategic accounts, and act as a trusted advisor to understand business objectives. The role emphasizes proactive engagement, first-time resolution, and cross-functional collaboration.

You will handle orders and inquiries, liaise with Commercial teams, and contribute to SOPs while delivering exceptional service and achieving KPIs within a hybrid Milton Park setup.

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