Location: London – Near Liverpool Station 3 days a week – Hybrid
Salary: £60,000-70,000 DOE plus excellent benefits
Summary: We are working with a fantastic SME business that genuinely values its people and is looking to appoint an experienced Head of Supply Chain to join its growing team. This is a broad and influential role for a commercially minded supply chain professional who enjoys working in a fast-paced environment, making decisions, and driving improvements. You will take ownership of key supply chain activities while leading and developing a team and working closely with internal and external stakeholders. The successful candidate will be a self-starter who is confident making decisions quickly, comfortable challenging existing processes, and capable of taking ownership.
Key Responsibilities
- Lead and develop the supply chain team, creating a high-performing and collaborative culture
- Manage end-to-end supply chain activities across demand planning, forecasting, purchasing, inventory, and supplier performance
- Develop accurate demand forecasts and ensure supply plans align with business requirements
- Analyse demand trends, customer requirements, and historical data to improve forecast accuracy
- Take ownership of CRM systems and ensure accurate and effective use of supply chain data
- Work extensively with Zoho CRM, using the system to manage information, reporting, and customer/supply chain activity
- Monitor KPIs and identify opportunities to improve supply chain performance
- Work closely with sales, operations, finance, and other internal teams
- Manage supplier relationships and proactively resolve supply and service issues
- Identify risks within the supply chain and implement appropriate solutions
- Drive continuous improvement across processes, systems, and ways of working
- Make fast, commercially sound decisions in a time-sensitive environment
Key Skills/Experience
- Proven experience operating at Head of Supply Chain, Supply Chain Manager, or similar senior level
- Strong experience across demand planning and forecasting
- Excellent understanding of end-to-end supply chain operations
- Extensive CRM experience, ideally including Zoho
- Proven experience managing and developing teams
- Highly analytical with strong attention to detail
- Confident working with data, KPIs, and performance reporting
- A self-starter who takes ownership and doesn’t wait to be told what to do
- Strong decision-making skills and comfortable working under pressure
- Commercially aware with a practical and solutions-focused approach
- Excellent communication and stakeholder management skills
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
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