Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for more information on the advertised post.
Person specification
Qualifications
Essential criteria
- GCSE Grade C/4 or above (or equivalent) in English and Maths.
- Good working knowledge of Microsoft Office applications, including Word, Outlook and Excel. Evidence of relevant administrative training or equivalent experience.
Desirable criteria
- NVQ Level 3 in Business Administration, Customer Service or equivalent qualification.
- Evidence of continuing professional development.
Knowledge
Essential criteria
- Understanding of confidentiality, data protection and information governance requirements.
- Understanding of the importance of accurate data entry and record keeping.
Desirable criteria
- Knowledge of NHS performance standards, including RTT and Cancer Waiting Time targets.
- Understanding of NHS policies and procedures.
- Knowledge of Health and Safety requirements within the workplace.
- Understanding of Dermatology or outpatient services.
Other Requirements
Essential criteria
- Flexibility to support services across different departments and sites when required.
- Ability to travel between Trust sites if necessary.
Skills and Abilities
Essential criteria
- Good verbal and written communication skills.
- Able to communicate sensitively and tactfully with patients and carers
- Ability to work effectively as part of a team.
- Ability to use initiative and make appropriate decisions within own area of responsibility.
- Reliable, flexible and patient-focused approach.
Desirable criteria
- Experience of using multiple healthcare information systems.
- Ability to produce reports and analyse routine data
- Advanced Microsoft Excel skills.
Experience
Essential criteria
- Experience providing administrative support within a busy office environment.
- Experience managing and prioritising a varied workload.
- Experience maintaining accurate records and databases.
- Experience communicating with colleagues and external organisations by telephone, email and in person.
Desirable criteria
- Experience of NHS working practices
- Twelve month’s previous office experience
- Experience working to deadlines, waiting lists and performance targets.
We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.
We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.
Our Commitment to Safety and Respect – The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.
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