Bus Station Customer Experience Champion

WMCA seeks a Customer Experience Specialist for Dudley Interchange, delivering high-quality service at busy bus stations. The role involves helping customers with tickets, journey planning and digital solutions, while maintaining a safe and welcoming environment on-site.

The post is part-time (25.5 hours across 3 days) with no hybrid option, requiring flexibility to work at different West Midlands locations and occasional after-hours work as needed.

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