Based at Whittington Office & Regular Travel
Hours
37.5 hours (5 days out of 7) fully flexible 8:55am – 5:05pm trading over 7 days
This is a pivotal role within the retail function at St Giles Hospice, responsible for driving performance and consistency across a portfolio of shops. You will ensure each location is commercially strong, operationally sound, and delivering a high quality experience for both customers and supporters.
You will lead on income growth through effective stock generation, strong merchandising, and clear performance management, while maintaining high standards of compliance and health and safety. Through your leadership, you will build capable, confident teams who are focused on delivering results and representing the hospice with pride.
With a proactive and forward thinking mindset, you will identify opportunities to strengthen the retail offer, support new ideas, and contribute to the continued growth of the operation. Your work will play a direct role in increasing the income that enables St Giles Hospice to support more people across the community.
If you are a driven retail leader who thrives on improving performance, developing people, and making a meaningful difference, this is an opportunity to be part of something truly impactful.
The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy.
Qualifications
- Educated to degree or equivalent
- NVQ Level 2 in Retail or Customer Service or evidence of similar training
Knowledge and experience
- At least 1 years’ experience relevant to the role
- A proven ability to work within a team
- Has a good understanding of legal and H&S
- Proven track record of delivering commercial results
- Strong leadership and communication skills
- Excellent written and verbal communication
- Excellent organisational skills and the ability to multi task and prioritise
- Data analysis and problem solving
- Operational and compliance knowledge
Values
- Exhibits our hospice values and behaviours
Skills
- Proven ability to influence customer service skills
- Flexible and be able to adapt to change on a daily basis
- Proven resilience and agility to manage a demanding workload
- High level of integrity
- To be a keen problem solver
- Ability to follow organisational policies and procedures.
- Has basic ability with IT/Office/SharePoint.
- Proven ability to work within a team.
- Demonstrate effective management.
Personal Attributes
- Willingness to learn
- Good organisational skills
- Inclusive and diverse in their approach
- Able to work under pressure
Other requirements
- Valid driving licence
- Eligibility to work in the UK
- Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
- 25 days holiday plus bank holidays (Pro-rata for part time employees)
- Group pension scheme, matching contributions of up to 8%
- Life assurance scheme, up to the state pension age
- Enhanced maternity and paternity benefits
- Enhanced sick pay, rising with service
- Access to blue light and charity worker discounts
- The Hub Wellness Support
- Eligibility for flu vaccine
- Employee Assistance Programme
- Access to Mental Health First Aiders
- Cycle to work scheme
Professional Development
All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.
Regular training and personal development opportunities, with internal career progression being a focal point of team growth.
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
Should you require any further information, please email: stg.recruitment@stgileshospice.com
1) I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.
2) I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).
3) I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.
We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request
Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.
Information provided by you on this form will be filed for six months and then destroyed if you are not successful.
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