Head of Call Centre Operations

Careline Support Ltd in Ringwood, Hampshire, is recruiting an Operations Manager to lead our busy call centre. You will oversee operations, alarm receiving, and real-time management, ensuring high quality calls, robust reporting, and effective complaint handling.

The role demands a proven manager with experience in call centre operations, strong English communication, and the ability to plan resources, coach teams, and drive improvements in a growing, customer-focused environment.

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