Head of Member Experience & Service Improvement

The Institute and Faculty of Actuaries (IFoA) invites applications for Head of Member and Customer Service Improvement. This pivotal role leads the Member and Customer Success group, delivering expert guidance and seamless support to members, exam candidates and partners across IFoA’s global ecosystem.

The post-holder will drive end-to-end processes, continuous improvement, and stakeholder collaboration, reporting to senior leadership.

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