Credit Management Customer Advisor – Empathy in Action

Pelican is seeking a Customer Service Adviser to join the Credit Management team in Nailsea. The role focuses on helping customers facing financial challenges, guiding them toward manageable repayment solutions while maintaining a supportive approach.

You will work full-time, 37 hours per week (Mon–Fri, 08:00–18:00), dealing with domestic and commercial customers, and receive full training on complex areas such as bankruptcy and claims handling.

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