Italian Speaking Technical Account Manager – Financial Data

Overview

As Technical Account Manager, you oversee client services across Europe for a leading EDM/Market Data provider in financial services. You balance cloud and onsite operations, ensuring smooth platform performance and high customer satisfaction. You will coordinate with product, sales, and support teams to drive improvements, manage escalations, and onboard new clients. You will translate complex issues for diverse stakeholders and contribute to strategic client initiatives.

Pay / Benefits

• training and development package
• hybrid/flex working (2 days in office)
• opportunity to work with blue-chip financial services clients
• competitive compensation plus bonus

Responsibilities

• Produce SteerCo SLA/KPI decks and attend service reviews
• Serve as escalation point for regional clients and manage processes
• Coordinate RCA with Problem Manager for Sev 1 incidents
• Act as liaison between client and internal teams
• Drive 100% customer retention through satisfaction initiatives
• Collaborate with Product Management on AFR items relevant to region
• Coordinate with Sales/Presales on expectations for new/extended business
• Participate in Customer Advisory Group Meetings
• Onboard new clients

Key requirements

• Fluent Italian
• Experience in Finance
• Knowledge of ITSM and ticketing tools (ServiceNow, Remedy, JIRA ServiceDesk)
• Knowledge of ITIL processes or similar (incident lifecycles L0-L3)
• Ability to build collaborative relationships across business levels
• Ability to manage peer/manager relationships regarding support and services
• Ability to translate complex issues into clear, organized communication
• Broad understanding of IT concepts and architecture
• Minimum 5 years in a client-facing support role with relevant duties
• Preferred: proven client management experience in financial services

• problem solving under pressure
• cross-functional collaboration
• strong communication
• ServiceNow
• Remedy
• JIRA ServiceDesk

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