Senior Regulatory Affairs Manager (Consumer, Infrastructure and Connectivity)

Overview

In this role you act as Ofcom’s lead contact for Scotland across consumer, telecoms, spectrum and postal duties. You will build relationships with senior government, Parliament, and industry stakeholders, and coordinate cross-team work to demonstrate Ofcom’s impact in Scotland and support growth through proportionate regulation. You will contribute to strategic program delivery and governance in Scotland, shaping policy and informing the Ofcom Board and advisory bodies. This is a high-impact, policy-facing position that combines stakeholder engagement with cross-functional collaboration to support Scotland’s citizens and economy.

Pay / Benefits

• flexible working arrangements
• Rewards, Benefits and Wellbeing mentioned on careers page
• Disability Confident Leader interview guarantee

Responsibilities

• Oversee and coordinate relationships with high-profile stakeholders across Scotland to ensure understanding of Ofcom’s UK-wide responsibilities in telecoms, spectrum, consumer policy and postal issues
• Lead understanding of the Scottish consumer experience to ensure a holistic view across Ofcom’s remit
• Identify and develop opportunities for new partnerships across Scotland to shape the future
• Ensure understanding of Scottish Government and Parliament attitudes to reflect Scottish interests in policy making and regulation
• Coordinate cross-cutting policy work with expert colleagues across Ofcom
• Provide direction and shape policy on regulatory issues in Scotland and lead high-profile publications (e.g., Connected Nations: Scotland Report)
• Contribute to governance by supporting the Advisory Committee for Scotland and the Board Member for Scotland, including preparing papers and presenting as required
• Collaborate with Public Policy, Communications, Wales, and Northern Ireland teams to maintain a consistent UK-wide political engagement approach
• Prepare briefing papers and attend high-level meetings with senior management and politicians, shaping agenda and managing Ofcom’s reputation in Scotland
• Provide support to the team’s Principal on issues across Ofcom’s remit

Key requirements

• Experience in a public policy or communications environment, ideally in a Scottish context
• Broad knowledge of policy development; understanding of the Scottish political/constitutional landscape and consumer experience across Ofcom sectors
• Ability to build and nurture relationships with internal and external stakeholders
• Clear and concise communication; ability to articulate ideas and tell Ofcom’s Scotland story
• Strategic awareness; ability to foresee trends and align team work with wider priorities
• Accountability; willingness to own actions and outcomes across consumer, infrastructure and connectivity domains

• Collaboration
• Clear communication
• Strategic thinking
• Public policy experience
• Policy development
• Stakeholder management

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