Product Director Experian Consumer Services

Overview

As Product Director for Experian’s Consumer Business (ECS), you will shape the product portfolio in a dynamic AI-driven market. You’ll partner with the CPCO to set strategy, lead a global product community, and drive revenue growth through innovative, value-led propositions. You’ll scale product development across India and the UK, aligning data, AI, and regulatory considerations to deliver best-in-class customer experiences. This role offers high visibility and a chance to influence how consumer journeys evolve across and beyond property.

Pay / Benefits

• Hybrid working – 60% in the office
• Pension
• Bupa healthcare
• Sharesave scheme
• 25 days annual leave + 8 bank holidays + 3 volunteering days
• Ability to purchase additional annual leave

Responsibilities

• Shape ECS’s overall product strategy in response to AI-driven shifts and market competition
• Define and lead product strategy and vision for ECS’s core portfolio, aligned to strategic goals
• Own and deliver the 12–24 month product roadmap with proper resourcing and prioritisation
• Scale value-led, goal-based propositions and diversify ECS’s product set into interconnected journeys
• Drive ECS’s data and AI strategy for competitive advantage across the portfolio
• Leverage consumer-permissioned data to personalise and convert moments across the portfolio
• Lead evolution of Product Development across global teams to improve collaboration
• Achieve strategic revenue targets through product innovation, pricing, and model evolution
• Prioritise decisions balancing business needs, customer value, and regulatory requirements
• Build and lead a high-performing product team with cross-functional partners
• Set OKRs across core product domains for alignment across the ECS portfolio

Key requirements

• Agile product development practitioner with deep understanding of product mechanics, tech stacks, and AI impact
• Excellent, concise communication and ability to simplify complexity
• Strong external focus with ability to influence regulatory bodies in the UK&I
• Innovation evangelism with bold propositions driving growth and energising teams
• Commercial strategist capable of pricing, commercial models, and market assessments
• P&L management experience across a large, diverse product portfolio
• Stakeholder management and senior leadership influence across a matrixed, multi-location organisation (India and UK)
• Future-focused mindset for strategy under ambiguity and AI-led market shifts

• strong communication
• stakeholder management
• leadership and influencing across geographies
• AI strategy and data-driven product development
• pricing strategy and commercial model evolution
• regulatory engagement experience

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