Senior Customer Success Manager – AI Tools

Overview

In this role you help engineers at leading tech companies maximize value from pioneering AI tools. You’ll collaborate closely with cross-functional teams to support retention and growth, turning customer insights into action. You’ll work in a collaborative Cambridge-based team that values transparency and growth, with opportunities to travel globally. This position offers equity and a strong culture as you shape how customers derive value from advanced AI solutions.

Pay / Benefits

• equity
• hybrid Cambridge role
• travel opportunities
• competitive compensation (50k-70k DOE)

Responsibilities

• Drive happiness, retention, and growth for customers
• Collaborate with engineers and other technical stakeholders
• Proactively contribute to shaping the CS function and processes
• Support customers in extracting maximum value from AI tools
• Engage across global accounts with travel as needed

Key requirements

• Experience as a Customer Success Manager with technical stakeholders (software engineers)
• Confidence working with software products and technical end-users
• Empathy and resilience with a customer-first mindset
• Strong relationship-building and action-orientation

• Empathy
• Resilience
• Relationship-building
• Proactivity
• AI tools/LLMs familiarity
• Experience with software products and technical end-users

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