Service Desk Lead: ITIL, SLA & Incident Champion

Company: England Rugby
Apply for the Service Desk Lead: ITIL, SLA & Incident Champion
Location: London
Job Description:

The Rugby Football Union (RFU) is seeking a Technology Support Manager to lead the Service Delivery team, ensuring a high quality, customer-focused technology support service across RFU. You will oversee day-to-day operations, SLAs, incident management and continuous improvement, while championing our core values of Put The Team First, Shape The Future and Respect Each Other.

Based in London, this hands-on leadership role requires strong ITIL knowledge, stakeholder management and a track record

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Posted: October 4th, 2026