Residence Advisor

Overview

In this role, you help welcome and support international students, ensuring a safe, connected home-away-from-home during their studies. You work within a cross-cultural setting to manage welfare, safety, and daily living aspects across evenings, weekends, and holidays. This position offers flexible hours, with potential live-in arrangements and pathway to full-time during peak periods. You will collaborate with staff to foster a warm, secure, and engaging residence experience that aligns with EF’s mission of opening the world through education.

Pay / Benefits

• flexible hours
• evenings, weekends, and holidays
• online and in-person trainings
• regular social events
• career progression opportunities
• international work environment

Responsibilities

• Greet new arrivals and brief on house rules
• Assist with check-in and room allocation
• Communicate departure procedures and dates
• Maintain safety by addressing misconduct with staff
• Conduct weekly room and facilities checks
• Perform nightly curfew checks for under-18 residents
• Provide or coordinate first aid support when needed
• Assist residents with problems and inquiries
• Report welfare issues to residence manager
• Familiarize with fire safety and evacuation procedures
• Ensure adherence to residence rules and escalate issues
• Participate in on-call duties
• Plan and run activities to foster a home-like environment
• Deliver excellent customer service and support department goals

Key requirements

• Flexible, hands-on approach to hours and nature of work
• Highly motivated, energetic, positive
• Customer service oriented, friendly and approachable
• Able to stay calm under pressure and diffuse tense situations
• Sensitive to the needs of international students
• Excellent communicator with students and staff
• Attention to detail, organized and thorough
• Clear enhanced DBS check and two references
• Legally eligible to work in the UK for duration of contract

• calm under pressure
• strong communication
• customer service orientation
• basic first aid training (provided)
• familiarity with fire safety and evacuation procedures
• reporting and documentation of welfare issues

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