Marcus by Goldman Sachs, Research Manager, Associate – London

Overview

In this role you will lead a broad market and consumer research programme across multiple markets, translating evidence into actionable recommendations that shape customer experiences, product, brand and communications. You will balance qualitative and quantitative methods, manage projects end-to-end, and engage with senior stakeholders to influence strategic decisions. You’ll work within a cross-functional research team focused on customer insight, UX, and brand performance at Marcus, Goldman Sachs’ digital banking and wealth management arm. This is a high-impact, mission-driven role in a fast-paced environment with a strong emphasis on data-driven decision making.

Pay / Benefits

• culture focused on diversity and inclusion
• wellness and personal finance offerings
• mindfulness programs
• training and development opportunities
• benefits and networks available
• global opportunities

Responsibilities

• Manage the NPS programme and identify opportunities to enhance customer experiences
• Lead the brand tracking programme across markets and translate findings into business implications
• Support Consumer Duty requirements through UX research, journey testing and communications testing
• Oversee Marcus Community (internal research panel): recruitment, design, fieldwork and analysis
• Maintain an evolving research calendar across markets and concurrent projects, aligning priorities with business needs
• Lead end-to-end qualitative and quantitative research from scoping to reporting
• Deliver diverse research outputs (concept testing, customer journeys, UX, propositions, marketing tests) and present insights to stakeholders

Key requirements

• At least five years’ experience in market or consumer research
• Strong understanding of qualitative and quantitative methodologies
• Experience presenting to senior and cross-functional stakeholders and ability to influence decisions
• Excellent written, verbal and presentation skills
• Highly organised, detail-oriented, able to manage priorities in a fast-paced environment
• Experience with survey platforms and analysis in Excel or similar tools

• Stakeholder engagement
• Analytical thinking
• Clear communication
• Qualitative and quantitative research methods
• UX and journey testing
• Proficiency with survey platforms

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