Senior Manager, TMT (Technology, Media and Telecommunications), Operations Industry & Domain Solutions, Technology & Transformation

Overview

In this role you will drive transformation delivery for Technology, Media & Telecommunications clients, turning strategy into executable operating models. You’ll lead cross‑functional client and Deloitte teams, shape business cases, and guide data‑driven insights to realise value. You’ll evaluate new technologies and design sustainable improvements across complex programmes. This is a chance to influence how major organisations operate, modernise processes, and deliver measurable impact at scale.

Pay / Benefits

• hybrid working in London
• flexible working arrangements
• career development and world‑class training
• wellbeing support
• diverse and inclusive culture
• empowerment to lead and grow

Responsibilities

• Lead client thinking to identify innovative ways of working and enhance operating models
• Manage Deloitte and client teams to design and deliver fit‑for‑purpose operating models
• Develop business cases and identify sustainable cost savings with senior clients
• Guide research methodology and analyse large qualitative/quantitative data to shape recommendations
• Evaluate emerging technologies to inform strategy, roadmaps and transformation delivery
• Assess processes to quantify inefficiencies and implement improvements
• Manage teams, workstreams and engagements to time and budget
• Conduct strategic/operational reviews of organisations or functions
• Organise insights to create a coherent narrative for presenting recommendations

Key requirements

• Operational dynamics and industry trends across media, telecoms and/or tech
• Experience in mid‑level operational roles within a TMT organisation or as a consultant
• Previous consulting experience (independent or in‑house)
• Experience of using AI/Automation to accelerate key processes in one of the TMT sectors
• Excellent stakeholder engagement and leadership capability
• Strong data handling and evidence‑based decision making

• Adaptability
• Collaborative mindset
• Strong communication
• AI/ML application and ethical governance
• Cloud‑native operating models
• Cyber security and data privacy

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