Customer Service Manager

Overview

In this role you will manage a centre’s overall performance, acting with autonomy as if it were your own business. You’ll lead a small team to deliver outstanding customer experiences, drive commercial activity through tours and upselling, and turn customers into brand ambassadors for IWG. You’ll solve on-site challenges and ensure a world-class standard of service. The opportunity combines hands-on operations with growth-minded responsibilities in a global, expanding workspace network.

Pay / Benefits

• induction training
• ongoing learning and development
• promotion prospects
• generous incentives
• flexible, personalised workplace benefits supporting wellbeing
• sociable hours

Responsibilities

• manage all aspects of the centre’s performance and on-site operations
• lead a small team and drive targets
• present property tours to prospective customers
• upsell to existing customers
• maintain exceptional customer service and workspace quality
• build customer loyalty and brand advocacy

Key requirements

• experience delivering against targets in a small, close-knit team
• previously ran a flexible workspace centre or similar high-customer-focus site (store/restaurant)
• passion, drive, ownership and resilience

• passion
• drive
• ownership
• customer service
• sales / upselling
• team leadership

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