Senior Sales Executive, Menswear – Selfridges, London

Overview

In this role you join the Menswear team at the Dior Selfridges Concession to drive client recruitment and nurture long-term client relationships. You will deliver exceptional service and an in-store experience aligned with Dior’s luxury heritage. You’ll leverage personal shopping approaches, product knowledge, and brand campaigns to maximize sales and loyalty. You work closely with the team to maintain high standards, stock integrity, and shop floor presentation. This is a chance to contribute to a renowned house while shaping the client experience in a premium retail environment.

Responsibilities

• Greet, advise and serve customers with the highest standard of service
• Develop customer loyalty through 1-2-1 personal shopper style approach to sales
• Demonstrate product knowledge across categories and stay informed on campaigns, launches and promotions
• Introduce add-on sales to meet individual and departmental targets
• Handle customer complaints by coordinating with line manager as needed
• Monitor sales targets and department performance daily/weekly
• Maintain client recruitment and development; ensure sales from OTO (one-to-one) initiatives
• Follow stock management procedures and uphold housekeeping and display standards
• Be conversant with selling systems, cash, credit, and exchange procedures
• Maximize security and prevent theft; ensure compliance with company admin systems and procedures
• Participate in team meetings and contribute positively
• Perform additional duties as directed by management
• On the shop floor to assess potential clients and build relationships with peers and clients

Key requirements

• Strong knowledge of Menswear
• Previous experience within luxury fashion
• Excellent communication and relationship-building skills
• Ability to build long-term relationships with clients
• Passion for Christian Dior and collections
• Strong knowledge of fashion and trends
• Positivity
• Team player
• Contribution to business performance
• Exceed customer service
• Self-confidence
• Availability for full-time work (including Sunday)
• Contract: Permanent
• Experience: minimum 3 years
• Function: Retail

• Communication excellence
• Relationship building
• Positivity
• Knowledge of selling systems
• Cash and credit handling procedures
• Store operations and stock control

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