Account Manager

Overview

In this role you will be Dojo’s strategic point of contact for key clients, driving revenue growth and expanding product usage. You’ll blend relationship-building with data-driven strategy to protect renewals and unlock upsell opportunities. You’ll lead complex negotiations and ensure high account health while collaborating with Product, Operations, and Marketing. This position offers the chance to shape how major customers experience Dojo’s growing payments platform and contribute to scalable, customer-focused growth.

Responsibilities

• Serve as the primary commercial contact for key stakeholders across your portfolio
• Identify, nurture, and close upsell and cross-sell opportunities to meet/exceed growth targets
• Lead contract renewals and pricing negotiations to secure long-term commitments
• Drive account health and retention using data to identify risks and implement retention strategies
• Maintain regular communication to review account health and optimize expansion timing
• Advocate for customers internally, coordinating with Product, Operations, and Marketing to improve delivery and product optimization

Key requirements

• Background in enterprise account management or strategic sales with a track record of meeting or exceeding revenue/retention targets
• Experience managing post-sale lifecycle including renewals, pricing negotiations, and expansions
• Strong executive presence and ability to conduct C-suite discussions
• Analytical problem-solving approach with data-driven decision capabilities
• Exceptional communication skills enabling trust, conflict management, and influence across levels
• Collaborative, self-motivated, ownership-driven, and able to thrive in a fast-paced environment

• relationship-building
• communication
• negotiation
• data analysis capabilities (using data to manage accounts)
• pricing strategy
• contract negotiations

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