Manager, Commercial Operations

Overview

You will be a strategic, data-driven leader partnering with CROs and executive stakeholders to drive revenue growth across EMEA and APAC. You’ll align Sales, Customer Success, Marketing, and Partnerships under a unified GTM plan, building scalable processes and leveraging AI to improve forecasting, pipeline health, and rep productivity. You’ll translate data into actionable insights, optimize segmentation and territory design, and implement standardized methodologies. This role offers impact across the commercial organization and opportunities to shape multi-year plans in a fast-moving, AI-forward environment.

Pay / Benefits

• flexible work environment
• global days of service
• comprehensive health benefits
• meeting free days
• generous time off policy
• wellness programs

Responsibilities

• Develop and operationalize a commercial growth strategy with Sales and Finance, aligning pipeline, bookings targets, capacity, headcount and budgets
• Translate complex data into actionable recommendations for Commercial leaders
• Create and maintain segmentation models and sales coverage strategies to boost focus and rep productivity
• Lead sales forecasting framework across theatres and segments using data-driven cadences
• Leverage Salesforce, GTM tools and Snowflake data to improve predictability, pipeline health, and deal inspection processes
• Apply AI/ML capabilities within the data stack to improve forecast accuracy and surface pipeline risk
• Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
• Refine core sales processes and methodologies, establishing standardized stage definitions and qualification criteria
• Build and maintain dashboards and KPIs for pipeline health, sales performance, and revenue forecasting
• Identify and deploy AI-powered tooling to reduce manual effort and improve efficiency in the sales workflow
• Lead territory design to align coverage with opportunities and business objectives
• Continuously optimize territory assignments and GTM approaches based on data and growth trends

Key requirements

• 5-7+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations
• Proven experience partnering with CROs, CFOs, and executive leadership on multi-year commercial plans
• Deep expertise in Salesforce, Outreach, and other GTM tools
• Strong analytical skills with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs
• Track record of improving sales productivity, marketing performance, and customer success support
• Experience designing scalable sales methodologies and commercial processes for B2B SaaS
• Ability to influence cross-functionally and align diverse stakeholders
• Clear communication and strong sense of ownership

• cross-functional collaboration
• analytical mindset
• ownership
• Salesforce
• Outreach
• Snowflake

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