Frontline HR Advisor – First-Response & Customer Experience

Infosys BPM in the United Kingdom is hiring an HR Support Assistant to join its HR first line operations in Birmingham. You will handle initial inquiries, provide information, and help resolve common questions, ensuring quick response times and a positive customer experience.

In this role you will triage requests, route them to specialists when needed, log details in case management systems, support managers with letters, and maintain adherence to SLAs and KPIs while working both independently

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