Introduction
Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations.
About the Employer
Since our inception in 2005, we have built an incredible team that is unified in purpose. Our collective experience, evolving expertise and shared vision means we continue to be a leader in our field – providing the tools you need to increase security, enhance performance and deliver amazing customer experiences.
What You’ll Do
Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:
- To maintain a high degree of customer service for all support queries and adhere to good service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on our support desk software and manage the ticket system effectively
- Deal with administrative activities professionally and in a timely manner
- Liaise with field engineers, installation programs, maintenance and warranty programmes
Training Outcome
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
- Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 8.30am- 5.30pm.
Expected Duration: 1 Year 4 Months
Training Provider: NOWSKILLS LIMITED
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