Delivery Manager – Partner Implementation and Service Management

Overview

In this role you will lead enablement and onboarding for implementation partners across EU and US, helping partners adopt and deploy our software effectively. You will shape scalable training programs and a partner certification framework, working closely with Customer Success Enablement. You will drive partner readiness, feedback loops, and independent delivery capabilities. This is a chance to influence how partners deliver successful technical implementations at scale.

Responsibilities

• Deliver onboarding programs and hands-on workshops for new implementation partners
• Develop and maintain a partner certification program covering implementation, configuration, and technical deployment
• Collaborate with Customer Success Enablement to design repeatable training programs and maintain a knowledge base
• Build processes to enable more partners to deliver implementations independently and collect feedback to improve enablement programs

Key requirements

• Relevant degree in a technical or business-related field
• Proven industry experience in Professional Services, Implementation, or Partner Enablement within enterprise SaaS or technical software delivery
• Strong facilitation skills with experience creating enablement content such as playbooks, technical documentation, and training videos

• facilitation skills
• communication
• collaboration
• enablement content creation (playbooks, documentation, training videos)
• partner certification program design
• SaaS / technical software delivery experience

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