Application Support Advisor

Overview

In this role you provide essential technical support to front-line teams, ensuring systems are used effectively and data remains accurate. You’ll manage a ticketing process, assist with system upgrades, and coordinate with internal and third-party teams to sustain performance. You act as a data gatekeeper and knowledge resource, driving continuous improvement in service levels. This is a hands-on position with a clear impact on operational reliability and customer service.

Responsibilities

• Provide technical support to front-line teams, managing a ticketing system and ensuring timely triage and resolution in line with SLAs
• Build, configure, and deploy PDAs for engineering teams, supporting system upgrades and ensuring smooth implementation
• Act as data gatekeeper, managing creation, update, and integrity of system records in line with approvals and audit requirements
• Investigate and resolve business queries, including technical issues and user training support, while maintaining accurate documentation
• Collaborate with internal teams and third-party providers to prioritise workloads, maintain operational performance, and support mobilisation activities

Key requirements

• Strong IT skills with the ability to navigate multiple systems effectively
• Excellent organisational skills with the ability to prioritise workload & strong attention to detail and accuracy in data management
• Ability to communicate effectively with stakeholders at all levels
• Problem-solving mindset with a logical and proactive approach
• Customer-focused with a commitment to high service standards with a positive, enthusiastic “can-do” attitude
• Desirable: Experience working within an engineering or facilities management environment
• Desirable: Knowledge of Maximo or similar CAFM/asset management systems
• Desirable: Experience supporting field-based teams or engineers
• Desirable: Experience with system testing, upgrades, or device configuration (e.g. PDAs)

• Communication with stakeholders at all levels
• Customer-focused service
• Proactive problem solving
• Proficiency navigating multiple IT systems
• Data management and integrity
• System upgrades and testing

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