Company: Department for Work and Pensions (DWP)
Location:
Job Description:
Department for Work and Pensions (DWP) is seeking a motivated UCR Team Leader to manage a Universal Credit Review team, ensuring accurate entitlement reviews and high-quality customer service. You will coach staff, monitor performance, and handle escalations while delivering outcomes in a public service environment.
The role requires flexibility, collaboration, and leadership to support claimants towards financial independence within the One Service ethos.
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Posted: September 30th, 2026