Vice President, Client Processing Manager

Overview

In this VP role, you lead the Payments Investigations function to drive operational excellence and regulatory compliance. You will guide a team to deliver reliable investigation operations while implementing process improvements that boost efficiency. You collaborate with cross-functional teams to resolve complex client issues, applying transaction-processing expertise. You’ll monitor performance, align initiatives with strategy, and foster continuous learning to develop your team. This opportunity offers impact on shaping client-centric, data-driven processing at a global finance leader.

Pay / Benefits

• Competitive compensation
• Benefits and wellbeing programs
• Flexible global resources and tools
• Paid leaves including paid volunteer time
• Focus on health and resilience
• Financial goal support

Responsibilities

• Lead and manage a team responsible for Investigation Operations, ensuring service standards and regulatory adherence
• Develop and implement process improvements to enhance operational efficiency using data-driven insights
• Collaborate with cross-functional teams to resolve complex client issues leveraging transaction processing expertise
• Monitor and assess performance of investigation activities to align with strategic objectives and client expectations
• Drive strategic initiatives to optimize transaction processing frameworks supporting overall business strategy
• Foster a culture of continuous learning and development within the team

Key requirements

• Bachelor’s degree in business, Finance, or related field
• 5-8 years’ experience in industry, transaction processing/investigations or related field in financial services
• Strong leadership and team management abilities
• Excellent problem-solving and analytical skills
• Effective communication and collaboration across diverse teams

• Leadership
• Problem-solving
• Analytical thinking
• Transaction processing expertise
• Data-driven insights
• Regulatory compliance awareness

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