Vice President, Client Service Management

Overview

In this role you will manage a portfolio of Asset Servicing relationships across the EMEA region, acting as the senior point of contact and trusted advisor. You will deepen client relationships, oversee service delivery, and coordinate cross-functional teams to deliver high-quality outcomes. You will drive service improvement, provide operational analytics, and shape future service solutions based on client needs. This role offers the chance to influence client satisfaction, profitability, and strategic outcomes within a global bank.

Pay / Benefits

• highly competitive compensation
• benefits and wellbeing programs
• flexible global resources and tools
• paid volunteer time
• generous paid leaves
• pay-for-performance philosophy

Responsibilities

• Manage a portfolio of Asset Servicing relationships in the EMEA region and act as senior client and team contact
• Deepen relationships through cross-selling and driving profitability and satisfaction
• Oversee service delivery and coordinate with product, operations, credit, Treasury and other partners
• Escalate and resolve issues across Operations, Technology and service delivery
• Understand client business, operating model and technology strategy; facilitate internal and external communications
• Promote continuous service improvement and monitor service quality and performance
• Provide strategic insights to improve service delivery, product, technology and operations
• Navigate internal groups to develop and deliver better client solutions
• Lead and develop team members, maintain urgency and effective prioritization
• Apply strong controls and know when to escalate
• Build strong, collaborative relationships with clients and internal teams
• Identify opportunities for client-driven growth

Key requirements

• Experience in an operational area and/or client services
• Knowledge of Global Custody Agreements, pricing approaches and client profitability analyses
• Proven ability to resolve complex or non-routine client issues and contribute to business development
• Bachelor’s degree or equivalent combination of education and experience
• Strong leadership skills and ability to guide less experienced team members
• Ability to communicate clearly with diverse audiences
• Ability to manage risk and escalation processes

• leadership
• clear communication
• relationship management
• problem-solving
• urgency
• collaboration

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