Complaints Resolution Officer Permanent 35,000 – 36,000 Northampton, Hybrid
Hamilton Woods Associates have been engaged by a renowned social housing provider in Northampton, to recruit to a Housing Complaints Officer on a permanent basis.
The role will require occasional travel into the office, roughly once a month.
Responsibilities of the Complaints Officer:
- Manging a caseload of complaints
- Ensuring thorough and consistent investigations into complaints
- Providing formal written responses
- Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
- Collating information and accurately updating systems
- Recording and following up on complaints
- Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Complaints Officer includes:
- Experience working within complaints
- Full driving licence and access to a vehicle
- Basic DBS check
To be considered for this exciting role, please contact Connor Lamb – Recruitment Consultant at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
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