Service Desk Lead: Elevate ITSM & Customer Experience

Tata Consultancy Services UK&I is seeking a Service Desk Lead to oversee daily service desk operations in a permanent full-time role. The position requires strong ITSM knowledge, stakeholder engagement, and driving continual service improvements across the team.

You will lead daily huddles, monitor SLA adherence, and act as first-level escalation point, coordinating with resolver groups and coaching analysts on incident handling, documentation, and quality assurance.

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