Senior Pensions Administrator

Overview

In this role you will manage complex DB and/or DC pension calculations and administration within a hybrid Leeds office. You will mentor junior colleagues, ensure high-quality output and coordinate workloads to meet client SLAs. You’ll apply pension legislation and WTW guidance to deliver accurate, well-documented communications and support process improvements. This position offers exposure to a broad range of pension projects and opportunities to shape service delivery for a leading client portfolio.

Pay / Benefits

• 25 days leave + extra WT W day
• private healthcare
• life insurance
• group income protection
• hybrid working
• defined contribution pension with company match up to 10%

Responsibilities

• Process and manage complex pension calculations and queries across retirements, transfers, and deaths
• Review and validate junior colleagues’ work, providing constructive feedback to ensure accuracy
• Escalate technical issues and non-standard cases as the point of contact for the team
• Apply pension legislation, regulations, and internal guidance to day-to-day work
• Support Team Leader to meet SLA targets and coordinate team workload
• Coach and mentor colleagues to develop team capabilities
• Identify and progress process improvements to enhance client service
• Assist in complex or project-based assignments as needed

Key requirements

• Experience in occupational pension administration (DB and/or DC)
• Knowledge of pensions legislation and regulations
• Experience with DB manual calculations for various processes
• High attention to detail and ability to follow procedural documentation
• Strong organizational and time-management skills, capable of handling high volumes
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel and Word
• Experience coaching or mentoring less experienced colleagues
• Hybrid/multi-site team experience advantageous

• Strong communication and interpersonal skills
• Mentoring and coaching
• Attention to detail
• DB and/or DC calculation experience
• Pensions legislation knowledge
• Microsoft Excel

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