Customer Service AdvisorLocation:
BathSalary:
£26,500 – £28,000 (DOE)Hours:
Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)Hybrid working pattern:
Three days in our Bath-based office and two days working from homeBenefits:
Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP accessAbout TruespeedAt Truespeed, we’re doing more than just building a broadband network – we’re helping communities across the South West and East Anglia get connected to fast, reliable full-fibre broadband. As a regional alternative network provider, we’re passionate about doing things the right way, putting our customers first and bringing great connectivity to the places that need it most.If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you.The RoleAs a Customer Service Advisor, you’ll be at the heart of what we do. Acting as the voice of Truespeed, you’ll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.In This Role, You Will:Handle customer queries across multiple channels in a friendly, timely, and professional mannerTake ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possibleSupport complaint resolution so customers feel listened to, supported, and valuedContact customers to book installations, clearly explain the process, and answer any questionsKeep systems and records up to date while sharing knowledge with colleaguesSupport the wider team with additional tasks to ensure a smooth and positive customer journeyWhat We’re Looking ForWe’re looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You’ll thrive in a fast-paced environment and take pride in resolving customer issues effectively.You’ll bring:Experience in a B2C customer service environment (call centre, retail, or similar)Confidence in handling customer complaints through to resolutionGood working knowledge of Microsoft OfficeClear and confident communication skills, both written and verbalThe ability to explain technical or complex information in a simple, customer-friendly wayStrong listening skills and the ability to understand and respond to customer needsEmpathy, adaptability, and professionalism when supporting a wide range of customersA proactive attitude, willingness to learn, and motivation to deliver excellent serviceA positive, approachable mindset and a strong team spiritWhy Join Truespeed?At Truespeed, we don’t just offer jobs, we build supportive, rewarding careers. We’re proud to create an inclusive, collaborative environment where you’ll feel valued, encouraged, and have the opportunity to grow.Our benefits package includes:25 days’ annual leave plus bank holidaysHybrid workingPension schemeLife insuranceAccess to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeingExcellent opportunities for career development and progressionFree onsite parkingBe Part of Truespeed’s JourneyIf you’re passionate about customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you. Click ‘apply’ to be redirected to our careers website.We review applications on a rolling basis, so we encourage you to apply as soon as possible.Additional InformationYou’ll need to have the right to work in the UK, as we’re unable to offer visa sponsorship for this roleThis role is based in Bath, with three days a week working from our officeNo agencies, please.This role would be suitable for those looking for:
Customer Service Advisor, Customer Care Advisor, Customer Support, Call Centre Advisor, Customer Experience, Complaint Handling, B2C Customer Service, Contact Centre, Telecoms
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