You’llbe responsible formaking sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.
We need aBranch Managerfor our branch inShepherds Bush, London.
This role is a3-month secondmentopportunityworkingfull-time,35 hours per week, Monday to Saturday.
You’llneed to be within a 45-minute commute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So, if the locationyou’reconsidering is outside the 45minutesthen please check our vacancies that are closer to you.
Your training will be basedvirtually inbranch.
Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks arereally importantto your career journey with us.With this in mind, withinthose first few weeks, we ask that no holiday is taken.
Nationwide is committed to the redeployment of our employeesimpactedby change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Ifyou’rea colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address tosubmitan application.
Uncompromisingly Customer, whatever our role
The extrasyou’llget
There are all sorts of employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you builda strong foundationfor retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selectionofadditionalbenefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved onesin the event ofyour death.
- Wellhub– access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- Londontopup payment of £2,093 per annum, pro rata
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual,we’reowned by our members – those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
Ifyou’reinspired by fairer finances, passionate about making a meaningful impact, andtruly careabout our customers,you’reone of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We arepurpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
Whatyou’llbe doing
Working on the branch floor alongside your team,you’llmake sure they are fully trained and performing at their best.
You’llhave the confidence to managea high levelof customer expectations and have an in-depth knowledge of all our products and services.You’llalsobe responsible forcreating and implementing your branches business plan.
Our branches are always busy, soyou’llhave to be organised and able to work quickly while still giving the best service.You’llhave the support of your management team to help with training and guidance.
You’llalso need to be able to use our computer systems and processes. Butdon’tworry,we’lltrain you to do that.
About you
As a minimumrequirementyou’llbe able to take control of your branch and lead your people, whilst meetingFCAstandards and delivering top notch customer service and creating positive outcomes.
You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able tomonitorand explore branch activity to spot opportunities and make your customers better off.
By being resilient,versatileand flexible you will be able to prioritise effectively and deal with ever-changing requests.
It would be nice if you also hadpreviousexperience as a branch manager in a retail environment.
We are the front line in protecting our members, building our society.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel– We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight– We are brave in speaking out and saying what we think –we’rehonest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better– Wedon’tsettle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done– We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have alreadydemonstratedthese.
The hiring manager for this role is Cheyenne Grewal and the main recruitment contact isJill Hewitt.
Banking – but fairer, more rewarding, and for the good of society
Job Info
- Job Identification 4610
- Apply Before 08/17/2026, 10:55 PM
- Locations 146 Uxbridge Road, Shepherd’s Bush, Greater London, W12 8AT, GB
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