Project Manager

Job Description

Our client is looking for a CRM Project Manager to define, select and deliver a single CRM platform for two organisations coming together through acquisition.

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You will align stakeholders across both businesses, turn operational needs into a global CRM strategy and lead the programme from discovery and RFP through implementation and go-live.

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This role is focused on platform independence, process harmonisation and adoption across a business that will triple in size.

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Responsibilities

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• Define the global CRM strategy, scope, roadmap and measures of success for the combined organisation.

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• Lead discovery across both businesses, mapping current processes, systems, data, integrations and regional requirements.

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• Align senior stakeholders on the future operating model, priorities and decisions needed to create one global CRM capability.

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• Assess the acquired organisation’s existing Salesforce estate without treating it as the default target platform.

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• Build a vendor-neutral requirements framework covering functional needs, architecture, data, security, integration, scalability and user adoption.

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• Run the RFI and RFP process, including market assessment, vendor shortlisting, demonstrations, scoring, reference checks and commercial evaluation.

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• Develop the business case and present a clear platform and implementation partner recommendation to senior decision-makers.

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• Establish programme governance, delivery plans, budgets, resources, risks, dependencies and decision controls.

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• Direct implementation through design, configuration, integration, data migration, testing, change, training and phased rollout.

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• Drive adoption, benefits realisation and the transition of the platform into a sustainable operating and ownership model.

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